We make every effort to ensure that our real time online stock and order system means that all goods sold are in stock or available from our wholesale suppliers within 48 hours. Occasionally due to situations beyond our control such as poor manufacturer stock levels, unforseen damages etc.,we may not be able to satisfy your order in its entirety. If this situation arises you will receive an e-mail and telephone call within 24 hours to discuss the options including supply of another trophy or a full no quibble refund of all monies paid.